We do our best to ensure all of our customers enjoy a happy shopping experience with Oakley Turf Farm, however occasionally you may need to return an item. In the first instance please call us on 01255 886096 so that we can discuss the way forward.
You have a legal obligation to take reasonable care of the goods while they are in your possession. Goods must be returned complete, in an unused and undamaged condition. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
Cancellations/Returns policy – Turf & Perishable Products
Due to the perishable nature of turf, no returns will be possible. Turf must be unrolled and laid on the day of delivery or it will deteriorate rapidly. If the product is proved to be defective at the company’s liability the company must be notified within 24 hours of delivery, then the company will offer a replacement or refund at the company’s discretion.
Every effort has been made by us to supply a good quality turf. The turf is fully mature and all species of grass contained therein are visible at the time of delivery. Please immediately inspect your turf and if you are not entirely satisfied you must inform us within 24 hours of delivery as the company will not accept any liability for defects that occur after that time. The responsibility for its care and maintenance passes to the purchaser on delivery.
Cancellations must be advised prior to harvesting of the turf. After this point, cancellation will only be at the discretion of the company and a refund will not be possible. If the cancellation is made prior to harvesting, then a full refund will be made, less an administration charge.) Cancellations can be only be made in writing by e-mail, fax or letter to the company’s correspondence address.
Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.