What is the Oakley Turf Happiness Index?
At Oakley Turf Farm we have partnered with The Happiness Index to track how happy our clients are with our products and services. The score you see is a live score of how all our customers feel about us. We don’t claim to be perfect but we do strive every single day to work hard to keep improving our service and products.
What is a good score?
The Happiness Index is a score out of 10 that we collect from our customers. We target to keep this number above 8 every week, if we get to a Friday evening and the score is above an 8 we order an extra glass of wine with our Friday night takeaway.
What is the reason for tracking customer happiness?
Every customer is different and what is important to one customer is different to another. It helps us stay ahead of our competition and keep improving.
Why do this?
We are a small family run business and 95% of our new customers come from referrals from our happy customers. If you had a good experience working with us then please forward our website to your friends. Without happy customers recommending us we couldn’t survive.
Want to find out more about The Happiness Index?
Here is a link to their website: the-happiness-index.com
One final point on the above; If you have been a customer of Oakley Turf Farm I would like to take this opportunity to say thanks for supporting us.